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Dismantlers not too happy with Ebay

eBay is an amazing outlet for used parts but is the seller getting a raw deal?
In many ways eBay has been fantastic for this industry but now it has reached a size where it readily uses its muscle to hammer the seller.

Here at atfPro we hear many tales of woe from readers who feel at the mercy of unscrupulous buyers. They feel that eBay’s operation is so biased towards these buyers that the seller is extremely vulnerable when any form of complaint is made, whether justified or not.

There are a number of issues that seem to be the main thrust to this problem. Firstly, the one above but as paypal can so easily and readily remove the money from your account, buyers feel they don’t get a fair deal when they believe the seller is either in the wrong or in some instances, downright dishonest. Yes, you can appeal any case that ends in the buyer’s favour but you will need concrete proof, and even with this many believe you still stand a good chance of losing.

What do we mean? The buyer who says the part supplied is faulty or the wrong model for example. If they return it and it isn’t the same part supplied, what can you do? They have had their refund and you are left now with a faulty part and the buyer, for his little act of treachery has got away without paying. Readers feel that eBay are not keen to act to support the seller when this sort of thing happens but will refund the money at the drop of a hat.

It isn’t long ago that the average person out there wasn’t confident buying on-line and we have to recognise that eBay achieved its incredible dominance in the marketplace by giving that confidence to the buyer. The system is fine as long as everyone out there is legitimate and acting in good faith but we all know that this isn’t always the case. Perhaps eBay should start taking their sellers a little more seriously; after all, you need both sides of the equation here.

The other big gripe focuses around their ratings systems and the swift reclassification of your status that can occur, coupled to changes in discounts. The power seller status has lost its importance to be replaced by the top rated seller and the need to get those premium services if you want the best discounts. The trouble with premium services is that it may give the buyer better services such as options for free post and packing but any costs have to be absorbed into your price. Then what happens, your part looks expensive so your volumes go down - either way you lose!

The problem as we see it with eBay is it is designed to give buyers the best price. From a buyer’s perspective (and I’m sure most of us have benefitted from buying on eBay) this is great but it means the seller is selling as low as possible to compete. That means it’s very hard to build in an allowance for good service into your pricing. The only way eBay can offer the buyer good service is to simply give them the money back which brings us back to the first point above.

The downside with selling on eBay appears to be getting bigger and what’s needed is competition. From the sellers standpoint they have simply been too successful but there is nowhere else in reality to go. I hear that in the States they sell used parts on Amazon. Whether that happens here we shall have to wait and see but I don’t think sellers are going to get a great deal until eBay come under pressure.

We are concerned about the way readers are getting treated by eBay. We have to appreciate that maintaining the confidence of the buyer is paramount but it does seem rather one sided at the moment. If you have any particular issues or found problems, then please let us know for future reference. email us here.

March 2014

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