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Better deal for sellers on ebay

Changes to rules should make for a fairer system but maximum defect rates are dropping.
We have previously covered issues caused by ebay’s compliance requirements for sellers, and the impossible situation this has often put sellers in. Well the good news is that ebay is modifying the standards to sellers so you shouldn’t get penalised when you do the right thing.

At a glance, the new changes indicate a significantly reduced number of measures that count towards your defect rate, eliminating subjective buyer inputs and relying more on objective data. Currently, having a detailed seller rating of 3 or less means you get a defect, as with return and delivery issues. Under the new rules, provided you correct any issues, then it won’t be marked as a defect. Naturally, if you don’t sort out an issue, then it will be classed as a defect.

At the same time, ebay are introducing a new on-time delivery metric that reflects dispatch and delivery performance, and a delivery will be classed as on-time provided it meets one of the following criteria:
  • Item tracking status shows as accepted by the carrier within your stated despatch time.
  • Item tracking status shows as delivered by the carrier within your estimated delivery time.
  • Your buyer confirms that the item arrived on time.

From 1 May 2016, ebay is also extending the required returns period for eBay top-rated sellers from 14 days to 30 days for most listings.

From 5 November 2015, you’ll be able to preview your performance against these updated standards via your seller dashboard, before these changes come into effect from 20 February 2016.

This is good news for sellers on ebay as it should cure the problems raised from previously being penalised for giving good service, but there’s always a downside. The maximum defect rate is being dropped from 2% to 0.5% for top rated sellers and from 5% to 2% for all other sellers. It makes it all the more important to make sure you give a good service!

October 2015

Latest stories

Who’s buying our salvage vehicles in Europe?
It seems that there are some questions surrounding the purchasing of vehicles by other European countries, in particular Cat B vehicles. One of our readers asked us the following:
Diesel and petrol car sales to be banned from 2040
In recent news and following on from France’s commitment to take polluting vehicles off the road by 2040, Britain has also followed suit by banning the sales of all new diesel and petrol cars and vans by 2040. The final plan is due by the end of July.
Palladium cost has increased, hitting a 16 year high
Automakers may have to decrease the use of palladium and seek an alternative due to higher prices of the metal
There is a use for rusty old cars!
This years’ Glastonbury featured ‘Cineramageddon’ – an interesting use of old vehicles.
The pressure’s on for tyres!
The Tyre Recovery Association (TRA) and National Tyre Distributors Association (NTDA) warn of rising costs on tyre recycling due to regulatory changes and market conditions, factors that will affect used tyre collectors and re-processors.
Volvo to go electric by 2019
Volvos plan is to launch five electric models between 2019 and 2012 and a number of hybrid models and they aim to sell one million electrified cars by 2025.
We’re not a scrap yard, we’re a vehicle dismantlers
Atf Pro met up with the guys at Skan 4x4 Ltd to take a look at their great setup.
Code of practice flawed, the opinion of the BVSF
One has to be concerned when the insurer’s new Code of Practice (CoP) that received its “soft launch” a week or so back isn’t supported by either the Motor Vehicle Dismantlers’ Association or the British Vehicle Salvage Federation, two of the main owners of the pre-existing code.