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All the latest news for auto recyclers

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Better deal for sellers on ebay

ebay
Changes to rules should make for a fairer system but maximum defect rates are dropping.
We have previously covered issues caused by ebay’s compliance requirements for sellers, and the impossible situation this has often put sellers in. Well the good news is that ebay is modifying the standards to sellers so you shouldn’t get penalised when you do the right thing.


At a glance, the new changes indicate a significantly reduced number of measures that count towards your defect rate, eliminating subjective buyer inputs and relying more on objective data. Currently, having a detailed seller rating of 3 or less means you get a defect, as with return and delivery issues. Under the new rules, provided you correct any issues, then it won’t be marked as a defect. Naturally, if you don’t sort out an issue, then it will be classed as a defect.

At the same time, ebay are introducing a new on-time delivery metric that reflects dispatch and delivery performance, and a delivery will be classed as on-time provided it meets one of the following criteria:
  • Item tracking status shows as accepted by the carrier within your stated despatch time.
  • Item tracking status shows as delivered by the carrier within your estimated delivery time.
  • Your buyer confirms that the item arrived on time.

From 1 May 2016, ebay is also extending the required returns period for eBay top-rated sellers from 14 days to 30 days for most listings.

From 5 November 2015, you’ll be able to preview your performance against these updated standards via your seller dashboard, before these changes come into effect from 20 February 2016.

This is good news for sellers on ebay as it should cure the problems raised from previously being penalised for giving good service, but there’s always a downside. The maximum defect rate is being dropped from 2% to 0.5% for top rated sellers and from 5% to 2% for all other sellers. It makes it all the more important to make sure you give a good service!

October 2015

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