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Parts delivery under the spotlight

Packaging Workshop CARS2016
Minimising returns is a great way to reduce costs and increase profits - CARS workshop had some great ideas.

Regular readers of atfProfessional will be well aware of the issues recently raised regarding the problems associated with delivering parts to the customer. CARS2016 featured a great workshop looking into this area.

Two presenters covered the subject. The first presenter, David Goodlife of Partspeed explained the different materials available to the dismantler and the potential issues raised by them. Reclaimed cardboard boxes for example, may be printed with the original users information which can cause parts to be sent to the wrong destination, silage wrap which is very cost effective but many couriers will not take as it is too sticky; or perhaps, the courier isn’t keen on used parts because of the risk of contamination.

David then went on to explain how to combat many of these issues, still keeping the cost for packaging to a minimum yet fully protecting the part inside. Cardboard and bubble wrap are great for all low density parts and he demonstrated how parts should be wrapped to maximise protection. He also showed a stretch film that is acceptable to couriers but is still tacky enough to stick to itself. He recommended using this for a thin, final cover to hide any writing on cardboard or as a final layer over silage wrap. Partspeed’s business is nearly 100% internet sales so protecting parts during transit is essential to their profitability.

Jason Bishop of FAB Recycling briefly went over how they would wrap items to go by courier but what he had to show was how they deal with those awkward items such as body panels, engines bumpers, glass etc. FAB focus a lot of their energies on developing trade and fleet markets. They handle green parts for UK police forces for example, and also deal with many body shops and garages. These markets won’t come back if parts don’t turn up on time and as described. To make sure this happens, FAB started their own national courier service for their awkward parts and it was a real bonus to see one of their delivery vehicles at the show, ready stacked with items.

They handle their parts rather like a removal company. Panels, glass etc are all strapped in place and covered with recycled blankets to protect them. Heavy items such as engines and gearboxes are strapped first to sized pallets and these are then strapped to the vehicle. Nothing can move and all touching surfaces are protected with cloths. This is hard to fully appreciate if you weren’t there but it really showed the lengths FAB must go to if they wish to continue supplying and growing their trade and fleet markets.

Jason explained that this is not a cheap option but their customers want to be sure that the parts arrive as described. It’s worth mentioning that FAB also operate the ARA standards system so that the customer knows just what to expect. One benefit of regular trade customers and using your own transport is that you can collect you pallets on the next visit.

It’s workshops such as this one that makes visiting CARS worthwhile. The great thing is that you tend to feel more involved. It’s not in a seminar room and it’s far easier to ask questions and get ideas from other dismantlers. Anyone who went away with some fresh ideas that will help them reduce delivery damages will be pleased they attended CARS.

August 2016

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